s444 Privacy Policy — Your Data, Protected

Personal Data We Collect

s444 collects personal data that you provide directly, data generated by your use of the platform, and in limited circumstances, data obtained from third-party identity verification services. The categories of personal data we collect include:

• Identity data: full legal name, date of birth, gender, National Identity Card (NID) number or passport number, and a photograph or scan of the relevant identity document.
• Contact data: Bangladesh mobile number, email address, and residential address (required for KYC verification and account communications).
• Financial data: details of payment methods used (bKash account number, Nagad account number, Rocket account number, or bank account details), transaction history, deposit and withdrawal records, and account balance information.
• Technical data: IP address, device type and model, operating system, browser type and version, session duration, pages visited, and clickstream data generated during platform use.
• Gaming behaviour data: game history, betting patterns, win/loss records, bonus usage, session frequency, and responsible gaming tool settings (deposit limits, self-exclusion status).

How We Use Your Personal Data

s444 uses the personal data we collect strictly for the purposes set out below. We do not use your data for purposes incompatible with those listed here without first obtaining your explicit consent:

• Account creation and management: processing your registration, verifying your identity and age, maintaining your account, and sending account-related notifications and service communications.
• Transaction processing: verifying and processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment methods; detecting and preventing fraudulent transactions.
• Compliance and legal obligations: fulfilling Know Your Customer (KYC) requirements, anti-money laundering (AML) obligations, age verification, and any other applicable legal or regulatory requirements.
• Platform improvement and analytics: analysing aggregated, anonymised usage data to improve platform performance, game selection, interface usability, payment success rates, and customer support quality.
• Responsible gaming monitoring: tracking gaming behaviour data to identify patterns that may indicate problematic gambling activity, and to support the operation of player-protection tools such as deposit limits and self-exclusion.

Legal Basis for Processing

s444 processes your personal data on the following legal bases:

• Contractual necessity: processing required to fulfil our obligations to you under the s444 Terms & Conditions, including account management, game provision, and transaction processing.
• Legal obligation: processing required to comply with applicable laws and regulations, including KYC and AML obligations.
• Legitimate interests: processing carried out in furtherance of s444's legitimate business interests, including fraud prevention, platform security, and service improvement — provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: where we rely on your consent as the legal basis for processing (for example, marketing communications), you may withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

Data Sharing & Disclosure

s444 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We may disclose your personal data to third parties only in the following circumstances:

• Service providers: third-party companies that provide services on our behalf, including identity verification providers, payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners), IT infrastructure providers, fraud detection services, and customer support platforms. All service providers are contractually bound to handle your data securely and only for the purposes specified by s444.
• Game providers: certified third-party game studios (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt) receive the minimum data necessary to operate their games within the s444 platform and to verify fair play compliance.
• Legal and regulatory authorities: where required by applicable law, court order, or regulatory requirement, s444 may be obligated to disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities.
• Business transfers: in the event of a merger, acquisition, or sale of all or substantially all of s444's assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection obligations.

In all cases where personal data is shared with third parties, s444 takes reasonable steps to ensure that such parties apply appropriate technical and organisational security measures to protect the data they receive.

Payment Data & Mobile Banking

When you make a deposit or request a withdrawal on s444 using bKash, Nagad, Rocket, Upay, or a bank transfer, the financial data involved in that transaction is processed by both s444 and the relevant payment service provider. s444 stores only the data strictly necessary to verify the transaction and reconcile your account balance — we do not store full mobile banking PINs or passwords, and we do not have access to your mobile banking account beyond what is necessary to confirm a completed payment.

All payment-related personal data is encrypted both in transit and at rest. Payment data is used solely for transaction processing, fraud prevention, and regulatory compliance purposes. s444 does not use your payment data for marketing or profiling purposes.

Cookies & Tracking Technologies

s444 uses cookies and similar tracking technologies to operate the platform, maintain session continuity, improve user experience, and carry out security checks. The cookies we use fall into three categories:

• Strictly necessary cookies: essential for the platform to function. These include session authentication tokens, CSRF protection tokens, and login state cookies. You cannot opt out of these cookies while using s444.
• Functional cookies: used to remember your preferences, such as language settings, display options, and responsible gaming tool configurations, so that these are applied automatically on subsequent visits.
• Analytics cookies: used to collect anonymised data about how users interact with the platform, which pages are visited most frequently, and where users encounter difficulties. This data informs platform improvements and is not linked to your individual account.

You may manage or disable functional and analytics cookies through your mobile browser's privacy settings. Please note that disabling certain cookies may affect the functionality of the s444 platform on your device.

Data Retention

s444 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data and transaction records are retained for a minimum of 5 years from the date of the last transaction or account closure, whichever is later, in compliance with applicable financial record-keeping requirements. KYC documentation is retained for the same 5-year minimum period. Technical and session data is retained for up to 12 months from the date of collection.

When personal data is no longer required and no legal obligation to retain it exists, s444 will securely delete or anonymise it. Where anonymisation is used rather than deletion, the anonymised data may be retained indefinitely for aggregate analytics purposes, as it can no longer be linked to any individual.

Your Data Rights

As a user of the s444 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request":

• Right of access: you may request a copy of all personal data s444 holds about you. We will provide this within 30 days of receiving a valid request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal obligations that require us to retain it.
• Right to restriction: you may request that we restrict processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to object: where we process your personal data on the basis of legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your rights.

Data Security

s444 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for all data in transit between your device and the s444 platform; encrypted storage for sensitive data at rest; access controls that restrict internal access to personal data on a strict need-to-know basis; regular security audits and vulnerability assessments; and multi-factor authentication requirements for platform administrative access.

While s444 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your s444 account credentials. Do not share your password with any third party, and contact us immediately at [email protected] if you suspect unauthorised access to your account.

Policy Changes & Contact

s444 reserves the right to amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the effective date at the top of this page. In the event of significant changes that materially affect how we process your personal data, we will make reasonable efforts to notify active account holders via email or an in-platform notification prior to the changes taking effect. Your continued use of s444 following publication of any revised Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way s444 handles your personal data, please contact our support team at [email protected]. Our data support team is available 24/7 and will respond to all privacy-related enquiries within 2 business days. Bangladesh Standard Time (BST, UTC+6) applies to all stated response windows.